“iQor is leading Service Company with footprint in 18 countries and 45K+ people as strength.
iQor India operations provide service for various product lines iQor looking to standardize the measurement of service center operation across the regions to establish the model service centers for the benchmark based on the measurable parameters and create center driven sustainable model for making progress towards business excellence.”
Engagement Roadmap – Scope of Work
Developing model service center among high revenue generated existing service centers;
Conduct awareness workshop on the Lean Maturity Tracker. All the service centers to be braught under standrdised evaluation platform of Lean Maturity to create competition & culture across orgnisation.
Visited selected service centers to conduct the process Audit Identified Hyderabad as model service center; Gap analysis done with respect to Delivery, Cost, Customer Satisfaction & Employee Engagement. Implementations are in progress
Conducted awareness workshop on the Lean Maturity Tracker.
Updated on 2018-09-15T00:02:48+00:00, by .